1. Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing the next business day.

Once your order is processed and handed to the shipping carrier, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Rates

We offer the following shipping method to deliver your order. Estimated delivery times begin once the order has shipped from our warehouse.

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order ships, we will email you a shipping confirmation containing your tracking number. Please allow 24 to 48 hours for the tracking information to be updated and become active in the carrier's system.

5. Delivery Delays

While we provide estimated delivery times, Juummystore is not responsible for delays caused by shipping carriers, inclement weather, customs processing, or other unforeseen circumstances.

If your package has not been delivered and the tracking has not updated for more than 7 days past its estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please double-check your information before submitting your order.

Packages returned to us due to an incorrect or incomplete address provided by the customer are subject to a re-shipment fee to cover the additional shipping costs.

7. Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, we recommend:

1. Checking with neighbors or your local post office.
2. Contacting the shipping carrier directly to initiate an investigation.

If the carrier confirms the package is lost, please email us at [email protected]. We will file a claim with the carrier and, upon confirmation, arrange for a replacement shipment or issue a refund for the lost items.

8. International Shipping

For orders shipped outside our primary shipping region, please note:

• The customer is solely responsible for any customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost and are payable upon delivery.
• Delivery times vary significantly by destination country and are subject to customs clearance, which is beyond our control.
• Due to manufacturer restrictions or logistical constraints, some items in our store cannot be shipped internationally.

Contact Us

If you have any questions about our Shipping Policy, please contact our customer support team at [email protected].

1. Overview

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] with the following information:

• Your order number
• The reason for the return
• Photos of the item, especially if it is damaged (this helps us process your request faster)

We will respond to your request within 2 business days with instructions on how and where to send your package.

3. Return Shipping

The customer is responsible for paying the return shipping costs, unless the item is defective or we sent you the wrong item.

4. Refund Process

Once we receive your returned item and inspect it (which typically takes 2-3 business days), we will initiate your refund. The refund will be issued to your original method of payment.

You can expect the refund to be processed within 5-7 business days after our inspection. The exact timing depends on your payment provider:

• Major Credit/Debit Cards: Refunds typically appear on your statement within 5-7 business days after we process them.
• PayPal: Refunds are usually reflected in your PayPal balance immediately after we process them.

5. Exchanges

We offer exchanges for a different size or colour of the same product, subject to stock availability. Please contact us at [email protected] to check availability.

Please note: For a different product, it is often faster to return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are non-returnable for health, safety, or customisation reasons:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalised or custom-made items
• Hygiene-related products (if the seal is broken or packaging is opened)

7. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Please include your order number and clear photos of the product and its packaging.

We will arrange for a replacement to be sent out or issue a full refund at no extra cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you’ve done both of the above and still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale are considered final sale and cannot be refunded or exchanged.

Return Address

Please send returns to the following address only after you have received return instructions from our support team:

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: [email protected]