1. Overview

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] with the following information:

• Your order number
• The reason for the return
• Photos of the item, especially if it is damaged (this helps us process your request faster)

We will respond to your request within 2 business days with instructions on how and where to send your package.

3. Return Shipping

The customer is responsible for paying the return shipping costs, unless the item is defective or we sent you the wrong item.

4. Refund Process

Once we receive your returned item and inspect it (which typically takes 2-3 business days), we will initiate your refund. The refund will be issued to your original method of payment.

You can expect the refund to be processed within 5-7 business days after our inspection. The exact timing depends on your payment provider:

• Major Credit/Debit Cards: Refunds typically appear on your statement within 5-7 business days after we process them.
• PayPal: Refunds are usually reflected in your PayPal balance immediately after we process them.

5. Exchanges

We offer exchanges for a different size or colour of the same product, subject to stock availability. Please contact us at [email protected] to check availability.

Please note: For a different product, it is often faster to return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are non-returnable for health, safety, or customisation reasons:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalised or custom-made items
• Hygiene-related products (if the seal is broken or packaging is opened)

7. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Please include your order number and clear photos of the product and its packaging.

We will arrange for a replacement to be sent out or issue a full refund at no extra cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you’ve done both of the above and still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale are considered final sale and cannot be refunded or exchanged.

Return Address

Please send returns to the following address only after you have received return instructions from our support team:

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: [email protected]